PERSONALISATION PROCESS

H O W  I T  W O R K S:

1. SHOP & ORDER
Browse and select the products you wish to order.
Products will outline if they are suited for personalisation on each product page.
When you are ready to check out, complete your order with the required details and payment method. 

2. CONFIRMATION
Once your order has been completed and passed through the checkout process, you will receive a confirmation email directly to the email address you provided at check out.

3. PERSONALISATION
The Faithfully Coko team will send you a form to complete suited to the personalised items you have ordered. This will outline the specifics for all text details and personalisation required for the product(s) chosen.

4. DESIGN & PRODUCTION
Our team will design, create and produce the products ordered customised to the specifics outlined for personalisation.

5. SHIPPED & DISPATCHED
Once your order has been created and completed, it will be packed in our current sustainable faithfully coko packaging and shipped to your nominated delivery address.

*Note: There is a 1-3 week production time for personalised items, so please keep this in mind on top of shipping or transit time.

(Updated: 11th October 2020)